Hotel Le Chamois Booking Conditions
The following Booking Conditions form the basis of your contract with Hotel le Chamois. Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them.
In these booking conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them, as the context requires. “We”, “us” and “our” means SARL Le Chamois.
1. Making your booking
To make a booking, either the first named person on the booking (“party leader”) can provide us with all relevant details over the phone or we can provide you with an electronic booking form to complete. Telephone bookings require payment by credit or debit card of the amount then payable (see clause 2). The party leader must be at least 18 when the booking is made and is responsible for making all payments due to us. This individual must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. By making the booking request, the party leader confirms that he or she is so authorised.
Subject to the availability of your accommodation and receipt of the amount payable at the time of booking, we will confirm your booking by issuing a booking confirmation. This will be sent to the party leader. Please check the details carefully as soon as you receive it. Contact us immediately if any information that appears on the confirmation or any other document appears to be incorrect or incomplete.
If you wish to, you may contact us by e-mail for any of the reasons mentioned in these booking conditions (for example, to request an amendment) providing you do so to the following e-mail address: firstname.lastname@example.org
In order to confirm your chosen holiday, a deposit of 25% of the total booking price (or full payment if booking within 10 weeks of departure) must be paid at the time of booking.
Please note that these are non-refundable in the event of cancellation. It is your responsibility to ensure that you have sufficient funds to complete the transaction and you have the correct authority to act on behalf of the credit/debit cardholder where applicable.
The amount of the deposit will be specified at the time of booking and will be 25% of the reservation at that time.
Deposits can be made using the following methods:
Bank transfer to SARL le Chamois for the amount (in Euros only). Please be sure to put your group leaders name/ booking reference number and arrival date:
IBAN: FR76 1390 6000 2883 5613 1500 053
Cheque only if payable in Euros
Credit card by speaking to one of our team. Please email us to arrange a call with you.
If your deposit is not paid in time your travel arrangements will not be confirmed and your option (if applicable) cancelled.
Once paid, your booking deposit is non -refundable except in the circumstances specified. Deposits may be claimable on insurance.
Final Balances or Full payments (when bookings are made within 10 weeks of departure) can be paid using the same methods as above for deposits.
We will send you a confirmation of deposit payment detailing the remaining amount to pay for your holiday and stating when this should be paid.
If this is not paid on the date specified (usually 10 weeks before your departure), we will cancel your booking and your deposits will be retained. In this instance cancellation charges may also apply.
The balance of the booking total cost must be received by us not less than 10 weeks prior to departure. If we do not receive all payments due (including any surcharge where applicable) in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, if you have not contacted us to cancel with a refund we will be entitled to keep all deposits paid at that date. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in clause 7, depending on the date we reasonably treat your booking as cancelled.
3. Your contract
A binding contract between us comes into existence when we issue confirmation to the party leader.
Changes to these booking conditions will only be valid if agreed by us in writing.
4. The cost of your booking
Please note that changes and errors do occasionally occur. You must check the price of your reservation at the time of booking.
We reserve the right to increase or decrease and correct errors in advertised prices at any time before your reservation is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking.
5. Special requests and medical conditions/disabilities/reduced mobility
If you have any special request, you should advise us at the time of booking, we regret that we cannot guarantee that all requests will be achievable. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the hotel or the inclusion of the special request on your confirmation document or any other documentation is not confirmation that the request will be met
Our hotel may not be suitable for people with certain disabilities, medical conditions, or significantly reduced mobility. Before you make your booking, we will advise you as to whether the proposed accommodation arrangements are generally suitable for someone with reduced mobility. However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements are likely to vary considerably. When we refer to reduced mobility, this means any material reduction in mobility whether this is permanent or temporary and whether caused by age or by physical or mental disability or impairment or other cause of disability.
6. Changes by you
Please inform us of errors or changes as soon as possible, errors will be corrected, changes made if possible. A change of dates will normally be treated as a cancellation of the original booking and rebooking, in which case cancellation charges will apply. Changes may result in the recalculation of the holiday price where, for example, the basis on which the price of the original accommodation was calculated has changed.
You may transfer your booking or your place on the booking to someone else (introduced by you) without payment of our cancellation charges providing the request for the transfer is made in writing not less than 7 days before your stay. The person(s) to whom you wish to make the transfer must also satisfy all conditions that form part of your contract with us. Requests for transfer must be accompanied by the name and other applicable details of the replacement person(s).
7. Cancellation by you
If you cancel your holiday
To cover the cost of processing your cancellation the cancellation charges below are payable from the date we receive written confirmation. The person who made the booking is responsible for this charge.
The number of days prior to departure is taken to be from the day on which written notice is received by us. Below outlines our charges in case of cancellation:
70 days or more prior to departure = loss of deposit
56-69 days = 35% of the total booking
28-55 days = 55% of the total booking
14-27 days = 75% of the total booking
7-13 days = 95% of the total booking
6 days or less = 100% of the total booking
In some cases, you may be able to transfer your booking to another person who satisfies all the conditions of your booking. Please contact us to see if this is possible and see the section below ‘Transferring your booking’. (Both you and the new traveller are responsible for paying all costs incurred in making the transfer)
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) from your travel insurer. Claims must be made directly to the insurance company concerned after you have paid the applicable cancellation charge to us.
Where any cancellation reduces the number of full paying party members below the number on which the price and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you accordingly. A single room supplement will be payable if a cancellation results in a room being occupied by only one person.
We consider comprehensive travel insurance to be essential; it should be in place at the time of your booking. This insurance must include cover for (i) cancellation or curtailment of your holiday as a result of circumstances outside your control (including accident or illness and inability to travel for other reasons), (ii) personal accident, (iii) personal liability, (iv) medical expenses and repatriation in the event of medical need, (v) personal effects and money. If all party members have not purchased appropriate travel insurance prior to any claim, liability or loss arising which we could reasonably expect to be covered by travel insurance, we cannot accept any liability for that claim, liability or loss.
You must provide us with details of your travel insurer, policy number and insurer emergency contact information in writing if requested to do so.
Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.
9. Changes and cancellation by us
(1) Changes to confirmed bookings sometimes have to be made and we reserve the right to do so in accordance with this clause 9. Most changes will be insignificant and we have the right to make these. Where an insignificant change is made before arrival, we will notify you in writing. No compensation is payable for insignificant changes. Occasionally, before arrival, we may be constrained by circumstances beyond our control to make a significant alteration to your booking referred to in clause 5. Where we have to do so, clauses 9(3) and 9(4) will apply.
(2) All alterations which are not significant in accordance with clause 9(1) will be treated as insignificant changes. Please bear in mind that coronavirus and the measures and other action being taken by governments, public authorities and businesses to manage its effects (including implementation of social distancing) is likely to have an impact on holiday arrangements for a considerable period of time. Such measures / action may be introduced or changed with little or no prior notice. Greater flexibility is therefore likely to be required for the foreseeable future which we would ask you to bear in mind at all times. Any impact which such measures / action has on your holiday will not constitute a significant alteration to your contracted arrangements and will not entitle you to cancel without payment of the applicable cancellation charges as a result.
(3) In the event we have to significantly alter any of the main characteristics of your confirmed arrangements or accepted special requirements, we will provide you with the following information in writing as soon as possible: (i) the proposed alteration and any impact this has on the price; (ii) in the event that you do not wish to accept the alteration, details of any alternative holiday arrangements we are able to offer (including the applicable price); (iii) your entitlement to cancel your booking and receive a full refund if you do not want to accept the alteration or any alternative holiday arrangements offered; and (iv) the period within which you must inform us of your decision and what will happen if you don’t do so.
(4) If you choose to cancel your booking in accordance with clause 9(3), we will refund all payments you have made to us within 14 days of the date the cancellation takes effect (which will usually be the date we send you a cancellation invoice). If we don’t hear from you with your decision within the specified period (having provided you with the above mentioned information for a second time), we will cancel your booking and refund all payments made to us within 14 days of the effective date of cancellation (see above). No compensation will be payable or other liability accepted where a change results from unavoidable and extraordinary circumstances (see clause 10).
(5) Occasionally, it may be necessary to cancel a confirmed booking. We have the right to terminate your contract in the event we are prevented delivering holiday arrangements as a result of unavoidable and extraordinary circumstances (see clause 10) and we notify you of this as soon as reasonably possible. Where we have to cancel your booking in these circumstances, we will refund all monies you have paid to us within 14 days of the effective date of termination (see clause 9(4)) but will have no further or other liability to you including in respect of compensation or any costs or expenses you incur or have incurred. We will of course endeavour to offer you alternative dates where possible, which you may choose to book (at the applicable price) in place of those cancelled. We also have the right to cancel if you fail to make payment in accordance with the terms of your contract, in which case clause 7 will apply.
(6) Please note, a full refund entitlement only arises where we are prevented from providing accommodation as a result of unavoidable and extraordinary circumstances in accordance with clause 9(5) and we exercise our right to cancel as a result. Without limitation, you will not be entitled to a full refund and cancellation charges are likely to apply where such circumstances affect your ability to travel. This may be the case, for example, where restrictions applied by the UK or any overseas government or public authorities mean you are unable to leave your country of origin and/or travel to or gain entry into France. The issue of advice or recommendations against travel by public authorities (such as the Foreign & Commonwealth Office) does not automatically mean we are prevented from performing your holiday arrangements but may instead affect your ability to travel. Cancellation charges will be payable in the event that you choose not to travel.
(7) In the event that unavoidable and extraordinary circumstances (see clause 10) occur in France or the immediate vicinity of the hotel and significantly affect the performance of the contracted arrangements you will be entitled to cancel prior to departure, minus a 50€ per person administrative fee. Where applicable, you must notify us of your wish to cancel for this reason in writing. Providing we are in agreement that you are entitled to do so in accordance with this clause, we will send you a cancellation invoice to confirm the cancellation. We will notify you as soon as practicable should this situation occur. You will not be entitled to any compensation.
10. Unavoidable and extraordinary circumstances
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage, loss or expense of any nature as a result of, unavoidable and extraordinary circumstances. In these booking conditions, unavoidable and extraordinary circumstances mean a situation which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations are likely to include (whether actual or threatened) war, riot, civil strife, terrorist activity, industrial dispute, natural disaster, exceptional adverse weather conditions, fire, flood, an outbreak of serious illness at your holiday destination, closure, restriction or congestion of airports, other transport hubs or airspace, flight restrictions imposed by any regulatory authority or other third party and volcanic activity. Unavoidable and extraordinary circumstances also include the coronavirus pandemic and its impact such as travel restrictions and the measures and other action being taken by governments, public authorities and businesses to control and manage its effects (such as the implementation of social distancing).
11. Our liability to you
(1) We promise to make sure that the hotel arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury, or your contracted accommodation arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted accommodation arrangements. Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
(2) We will not be responsible for any injury, illness, death, loss (for example, loss of enjoyment or loss of possessions), damage, expense, cost or other sum or claim of any nature or description whatsoever which results from any of the following:
- the act(s) and/or omission(s) of the person(s) affected; or
- the act(s) and/or omission(s) of a third party not connected with the provision of your accommodation and which were unforeseeable or unavoidable; or
- unavoidable and extraordinary circumstances as defined in clause 10 above.
(3) We cannot accept responsibility for any services that do not form part of our contract. This includes, for example, any additional services or facilities which any supplier agrees to provide for you where the services or facilities are not advertised by us on our website and we have not agreed to arrange them as part of our contract and any activities or additional services you purchase during your holiday. Please also see clause 17 “Activities, additional services and general area information”. In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
(4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract, and the laws and applicable standards of France where your claim occurred, will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which give rise to the claim were provided in compliance with the applicable local laws and standards, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and standards of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim concerns the absence of a safety feature that might lead a reasonable holidaymaker to refuse to take the holiday in question. Please note, however, our obligation is to exercise reasonable skill and care as referred to in clause 11(1). We do not make any representation or commitment that all services will comply with applicable local laws and standards and failure to comply does not automatically mean we have not exercised reasonable skill and care.
(5) We cannot accept any liability for any damage, loss, expense or other sum(s) of any nature or description which (a) on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (b) did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers or (c) relates to any business (including without limitation, loss of self-employed earnings).
12. Complaints and claims procedure
In the unlikely event you have any reason to complain or may have a basis for making a claim in respect of any aspect of your accommodation please contact us as soon as you can. Until we know about a complaint or problem, we cannot begin to resolve it. Most issues can be dealt with quickly.
In the event a complaint or problem is not resolved to your satisfaction locally and you wish to pursue the matter, you should contact us in writing with full details within 28 days of your return.
If you fail to follow the simple procedure set out in this clause, we are unlikely to be in a position to properly investigate the matter and may have been deprived of the opportunity to remedy it during your holiday. Subject to clause 11(5), your right to claim any compensation you may otherwise have been entitled to may be affected or even lost as a result.
13. Behaviour and damage
When you book with us, you accept responsibility for any damage or loss you cause. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made directly to the hotel as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.
We expect all clients to have consideration for other people. If in our reasonable opinion, or in the reasonable opinion of any other person in authority, you behave in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to cease all use of the hotel. We will have no further responsibility towards such person(s), including any travel arrangements. No refunds will be made, and we will not pay any expenses, costs or loss incurred as a result of the termination.
15. Activities, additional services and general area information
We may provide you with information (before departure and/or when you are staying at the hotel) about activities and additional services which are available in the area you are visiting. We have no involvement in any such activities or additional services which are not operated, supervised, controlled or endorsed in any way by us. They are provided by local operators or other third parties who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators / other third parties and/or assist you in booking such activities or excursions in any way. We cannot accept any liability on any basis in relation to such activities or additional services and the acceptance of liability contained in clause 11(1) of our booking conditions will not apply to them. We do not however exclude liability for the negligence of ourselves or our employees resulting in your death or personal injury.
We cannot guarantee accuracy at all times of information given in relation to such activities or additional services or about the area you are visiting generally or that any particular service or activity which does not form part of our contract will take place as these services are not under our control. If you feel that any of the activities or services referred to on our website or in our other advertising material which are not part of our contract are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. If we become aware of any material alterations to area information and/or such outside activities or services which can reasonably be expected to affect your decision to book accommodation with us, we will pass on this information at the time of booking.
17. Passports, visas and health requirements
The passport and visa requirements may change and you must check the up to date position in good time before departure. After 1st January 2021 British passport holders will need a minimum of 6 months validity for European travel. If any person on the booking is not a British citizen or holds a non-British passport, you must check the applicable passport and visa requirements with the embassy or consulate of France or through other countries through which you are intending to travel.
It is the responsibility of the person who makes the booking to ensure that all persons travelling are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. If failure to have any necessary travel or other documents results in fines, surcharges, other financial penalty, costs or expenses being incurred by us, you will be responsible for reimbursing us accordingly. If you are unable to travel as a result of failure or inability to comply with any health-related or other requirements, cancellation charges will apply as referred to in clause 7.
18. Foreign Office advice
The UK Foreign & Commonwealth Office (FCO) publishes regularly updated travel information on its website www.gov.uk/foreign-travel-advice and https://travelaware.campaign.gov.uk which you are strongly recommended to consult before booking and in good time before departure.
We are not required to have a data protection officer, so please get in touch if you have any questions about the use of your personal data.
U.K EU PASSPORT INFO FOR EUROPEAN TRAVEL
New rules have been in force for travel to Europe from 1 January 2021.
If your passport is burgundy or has ‘European Union’ on the cover, you can continue to use it until it expires.
You will need to have at least 6 months left on an adult or child passport to travel to most countries in Europe (not including Ireland).
If you renewed your current passport before the previous one expired, extra months may have been added to its expiry date. Any extra months on your passport over 10 years may not count towards the 6 months needed.